Frequently Asked Questions

Access and Download

  • How do I get access to the Genesis software suite?

    • You must read the "User License Agreement" on ​the Get CREATE Genesis page and fill out the online license agreement. Once received, we will review your request and if approved you will get a "Welcome Letter". 

  • I have a license agreement and my password is not working to download the software, what do I need to do?​

    • We routinely change our download password. Please contact our support group and they can send you the new password.

  • I am unable to access your Google D​rive to download the approved software, what other options do I have?

    • Please contact our support group and they can find the best solution to receiving the software over a secure means.​

  • What if I am not the license holder, but a user and need a the new password or access to the Google Drive?​

    • If you contact our support group with the license number and license holder that you are a user under. We will send you the new password and/or approve access to our Google Drive.​

  • Do I have to renew my license and how do I know when it is going to expire?​

    • You have to renew your license e​very year. The expiration date is the last day of the month that you requested the software. You will receive an email 30 days prior to you license expiring. You will be required to fill out and submit a new license agreement.


Genesis CFD